Privacy

 

Privacy Policy Introduction

Surf Connect Co. regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Surf Connect Co. users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, please contact Hannah Lawrance at hello@surfconnectco.com.

Information

In order to use and book through our website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including e-mail.

Any information collected by us is collected via correspondence from you or on behalf of you. This may be via telephone, WhatsApp, social media, e-mail, mail, or directly through our website.

Use of Information

Any details collected from Surf Connect Co. customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store user Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at hello@surfconnectco.com.

Access to Collected Information

If your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your details by emailing us at hello@surfconnectco.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, e-mail, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes only and to fill your order. If we have trouble processing an order, we will use this information to contact you.

Communications

Surf Connect Co. uses personally identifiable information for essential communications, such as e-mails, accounts information, and critical service details. We may also use this information for other purposes, including promotional e-mails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@surfconnectco.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Surf Connect Co. does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

The terms and conditions set out in this privacy statement only cover the domain name of hello@surfconnectco.com and not external links.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, it will be updated here.